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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Profile photo of Christine Demarco

Christine Demarco

August 24, 2024

5  out of  5
rating by Christine Demarco
"Thank you John for providing me with excellent customer service. You made getting my new policy a breeze and provided me with all documents immediately. Highly recommend this agency."
We responded:
"Welcome to State Farm Christine! Thank you for sharing your experience. "
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amanda lee

August 8, 2024

5  out of  5
rating by amanda lee
"I recently had the pleasure of working with John Cela Castro at Jim Purcell for my auto and home insurance needs, and I couldn’t be more satisfied with the service provided. From the very first interaction, he was incredibly knowledgeable, professional, and attentive to my needs. What stood out was John willingness to help me when I encountered technical issues with the app. Overall, I highly recommend John for anyone looking for reliable insurance services."
We responded:
"Wow! Thank you for the great review! We appreciate you so much!"
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Johnny Marshall

August 7, 2024

5  out of  5
rating by Johnny Marshall
"Chris from State Farms is wonderful help me out very much and I'm happy to be with you guys and God bless of you"
We responded:
"Johnny- thank you! We appreciate you!"
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Auggy’s World

August 1, 2024

5  out of  5
rating by Auggy’s World
"Just wanted to stop by and say thanks again to Jim. You made my experience great and stress free. Excellent customer service, honest and overall a great person! 10/10"
We responded:
"Thank you Augusta! I appreciate you taking the time to describe your experience. We do try hard! I look forward to working with you. Jim "
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Theresa Wiss

July 30, 2024

5  out of  5
rating by Theresa Wiss
"It’s easy to say that Jim Purcell, a State Farm agent, took exceptional care of me. It’s more important to be specific: he is a man who is informed, patient, kind, and understanding. He stays with you until you are satisfied he may very well be one of a kind."
We responded:
"Thank you so much for your kind words! We appreciate you so much! Jim"
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Regan Georgas

July 23, 2024

5  out of  5
rating by Regan Georgas
"Agent John patiently and clearly answered all of my questions today and discovered ways to help save me money that I did not know were available to me."
We responded:
"Thank you Regan! We appreciate the opportunity to review your policies! I am so glad it worked out for you."
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Jason Herenadez

July 20, 2024

5  out of  5
rating by Jason Herenadez
"Jim and his team are amazing. Every time I call one of Jim and his team members are always kind and ready to help me with any questions I have. I would recommend Jim and His team to everyone I know"
We responded:
"Thank you Jason! I appreciate you business!"
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Daniel St. Fleur

July 11, 2024

5  out of  5
rating by Daniel St. Fleur
"Thank you so much Jim, for your hospitality and excellent service which is surpassed by your patience! Our experience was fantastic and we look forward to having you as our Agent!"
We responded:
"Thank you! I appreciate your business! Look forward to working with you. Jim"
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william marshall

April 9, 2024

5  out of  5
rating by william marshall
"I recently had a accident which was a total loss of my Vehicle! This was a very Stressful time for me and my wife! Especially for elderly Senior Citizens! State Farm was outstanding! Karen Brown made the difference in our claim and case! She went the extra mile for customer service and is extremely professional and friendly! She returned calls immediately to help us, even on weekends and her days off! She processed numerous documents for our claim immediately! She also got us help when needed from Jim Parcels in the Main office! Who helped us when there was issues! After sending in required Documents, We had our claim settled immediately and Full payment without 4 Days! Unbelievable!!Because of Karen Brown, we will continue to remain with State Farm!!"
We responded:
"Thank you so much William! The pleasure is s ours to serve you! "
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Deborah Collins

April 1, 2024

5  out of  5
rating by Deborah Collins
"Chris was wonderful & so helpful & patient helping me trouble shoot drive safe & save"
We responded:
"Deborah, we are happy to hear that Chris provided you with wonderful and patient assistance. Thank you for sharing your positive experience! - Jim Purcell - State Farm Insurance Agent, Suffern, NY"
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Wendell Jenkins

March 21, 2024

5  out of  5
rating by Wendell Jenkins
"Working with Jim on getting insurance for my car was seamless. Jim, is extremely knowledgeable and efficient. Couldn't believe getting new car insurance could be a pleasure. I highly recommend Jim."
We responded:
"It was a pleasure working with you Wendell! Thank you for your business!"
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Boris Tseitline

March 11, 2024

5  out of  5
rating by Boris Tseitline
"I was very happy with my recent experience with State Farm.The staff in the office was very helpful.I was especially pleased with the help I received from John Castro. Thanks again !"
We responded:
"Thank you Boris! Johnnathan did a great job setting up your policy. We are so happy that you are our customer.Jim P."
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Noe Marcatoma

March 4, 2024

5  out of  5
rating by Noe Marcatoma
"excellent service helping the Latin community"
We responded:
"Thank you Noe! Absolutely! Thank you for your recommendation!"
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Christine Micciche

March 4, 2024

5  out of  5
rating by Christine Micciche
"Great job! Made me feel comfortable and confident I made the right decision! Looking forward to many years of service with you"
We responded:
"Thank you Christine! I am so happy you are our customer! I appreciate your kind words. Jim P."
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Sugandhita Kumar

February 28, 2024

5  out of  5
rating by Sugandhita Kumar
"Johnathan is very helpful and honest for providing me the best auto insurance policy with his excellent service. Thank you for everything I really appreciate your hardwork and patience.I’d definitely recommend you for your good service and knowledge."
We responded:
"Thank you for taking the time to recommend our agency! We appreciate you! Jim P. "
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Dawn Marshall

February 23, 2024

5  out of  5
rating by Dawn Marshall
"I highly recommend Jim and his staff. He made switching insurance companies easy and stress free. They take the time to listen to what you are looking for and don't try to "upsell" you anything. If you are in the market for a good insurance agent, look no further."
We responded:
"Thank you Dawn for your kind review- we are happy we were able to help you with your new policies!"
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Eva Lee

February 20, 2024

5  out of  5
rating by Eva Lee
"Jim and John were so patient with me and took their time to explain what my options are. They helped me to select the best policy and save me so much money. I truly appreciate their knowledge and professionalism. I strongly recommend them to everyone."
We responded:
"Thank you Eva for your 5 Star Review. I am so happy that you select the best policy and save you money! "
Profile photo of Dania Clendening

Dania Clendening

January 26, 2024

5  out of  5
rating by Dania Clendening
"Karen was super knowledge and helped me with quotes on my auto and home insurance policies. Would 100% recommend her for any future insurance needs!"
We responded:
"Thank you Dania! I am so happy that you had a great experience with Karen!"
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victoria ward

January 26, 2024

5  out of  5
rating by victoria ward
"Karen Brown helped me review my insurance on the 4 cars we have at our 2 residences and made the move to a new company very easy. Karen Brown was amazing in regard to answering questions and anticipating our needs."
We responded:
"Thank you Victoria! I appreciate your kind words! "
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Carol Meurisse

January 26, 2024

5  out of  5
rating by Carol Meurisse
"Karen Brown was amazingly helpful, kind, and quick with my home/car insurance quotes!! I highly recommend her! Thank you Karen Brown!"
We responded:
"Thank you Carol for your review- we are happy Karen was able to help!"
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Alex Allyn

January 26, 2024

5  out of  5
rating by Alex Allyn
"I recently got a quote and walked through getting set up for insurance for a new rental property. Karen was so incredibly friendly and knowledgeable. I had to write a review because it was such a stark contrast to the other agency I’d reached out to. She was so personable and seemed to really care about me getting the right coverage. Her follow up was awesome!"
We responded:
"Thank you for your kind words Alex, we are happy to hear that Karen was able to help you with your rental property insurance!"
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Amy Wisel Weiss

January 26, 2024

5  out of  5
rating by Amy Wisel Weiss
"Karen provided exceptional guidance when I reached out regarding my a home owners claim I had. Her expertise and ease made the process seamless. I highly recommend her for anyone seeking reliable assistance!"
We responded:
"Thank you Amy for the review, we are happy to hear that Karen was able to assist and guide you through your claim."
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valerie clark

January 26, 2024

5  out of  5
rating by valerie clark
"Karen Brown provided me with a quote and she was extremely friendly and professional! Clearly understands the meaning of great customer experience!"
We responded:
"Thank you Valerie, we are happy to hear that you were pleased with our customer service. Thank you for the review."
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Mary Duzenski

January 26, 2024

5  out of  5
rating by Mary Duzenski
"Honestly, I hate dealing with insurance it gives me anxiety so i just wanted to give a big shout out to Karen Brown. Not only for her patience and time , but also for making sure by the end of our conversation that I understood everything thoroughly. Thank you !"
We responded:
"Thank you Mary we strive to make sure our customers have a stress free experience with our office! We are happy to hear that Karen explained everything to you so well!"
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Zach Broe

January 26, 2024

5  out of  5
rating by Zach Broe
"Karen was super helpful when I need renters insurance!"
We responded:
"Thank you Zach for the 5 star review!"